Explore Symbl.ai’s New Postman Public Workspace


This is a guest post written by Eric Giannini, lead developer evangelist and advocate at Symbl.ai.

At Symbl.ai, a conversation intelligence (CI) platform for developers, we recently published the Symbl.ai public workspace  on Postman for you to explore our APIs. Symbl.ai’s APIs, the vast majority of which operate with the leading internet protocols for real-time communications (RTC) or real-time engagement (RTE)—such as PSTN, SIP, WebSockets, or RTMP—are designed to develop new experiences around conversations through connections, transformations, or visualizations. Now, with our brand-new public workspace, developers can easily test out our APIs and field more ideas in building new conversation-driven experiences with AI.

We created our public workspace to enable developers to try out our APIs for asynchronously uploading voice, video, or text messages for bulk offline processing. For instance, Symbl.ai’s new Management API provides you with the ability to create fully customized sets of vocabularies for tracking all words semantically related to those vocabularies lists on conversations. In addition, Symbl.ai’s Conversation APIs return analysis on conversation data for such things as topics, follow-ups, questions, action items, and more.

Symbl.ai’s public workspace
Symbl.ai’s public workspace Overview page in Postman

To check out these APIs, download the Symbl.ai API collection for free or explore the public workspace online in Postman. You will find a total of 35 requests in the following areas:

  • Authentication
  • Async API: Ingest and process video, audio, and text files
  • Telephony API: Connect to VOIP and capture conversations in real time
  • Conversation APIs: Extract contextual insights, and conversation analytics
  • Management API: Create and track custom insights and intents

How to get started

Register for a Symbl.ai account here. Grab both your appId and your appSecret to authenticate with Postman so that you receive your x-api-key. Below is an example of how to authenticate with the Symbl.ai public workspace.

Generating an authentication token
Generating an authentication token

Symbl.ai and Postman: supporting API developers

Symbl.ai’s support for APIs is part of a broad initiative to help developers throughout their journeys. Our APIs are designed to facilitate the reduction of what is often described as the “Time to First API Call”—which is how long it takes a user to successfully make an API call with a response. Symbl.ai’s public workspace on Postman is meant to help you make that first API call right out of the gate.

As Postman is the GitHub of the API world, another great advantage of Symbl.ai’s public workspace is its ability to provide developers with new opportunities to create cross-API playgrounds. With Postman public workspaces, you can fork a workspace. After forking, you can add APIs to that workspace to create your own personalized workspace. Once you fork from Symbl.ai’s public workspace, you can pull updates from our public workspace to stay synchronized with our latest APIs.

In addition to the new Symbl.ai public workspace, we partnered with Dolby.io to release a collaborative workspace. In the Dolby.io Community public workspace, Dolby.io has assembled a collection for transcribing meetings with Symbl.ai. Check out Dolby.io Community public workspace.

Postman spotlights Symbl.ai as a startup to watch

Postman actively encourages developers to share ideas and build more—now with the help of public workspaces. We are excited to join Postman in this effort, and we are proud that Symbl.ai and our public workspace have been included in Postman’s Startups to Watch list spotlighting “promising, young startups who have the potential to disrupt their respective industries.”

Please share your customized workspaces with Symbl.ai so that our team at Symbl.ai has a chance to spotlight your Postman development efforts on social media. Stuck? Free feel to ask us any questions on our Slack channel or send us an email at developer@symbl.ai.

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